Terms and Conditions
Last Updated: February 1, 2026
1. Introduction
Welcome to Marvel Automation. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products, including but not limited to Turnstiles, Flap Barriers, Swing Gates, and Entrance Automation Systems.
By accessing our website or placing an order with Marvel Automation, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not proceed with your purchase or use of the site.
2. Definitions
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“Company,” “We,” “Us,” or “Our” refers to Marvel Automation, located at Plot No IT/21, Jyoti Telecom, Ambad MIDC, Nashik-422010, Maharashtra, India.
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“Customer,” “You,” or “Your” refers to the individual or business entity purchasing Products or services from the Company.
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“Products” refers to the hardware (e.g., turnstiles, barriers) and related software supplied by the Company.
3. Quotations and Orders
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Validity: All price quotations provided by our Sales Team are valid for 30 days from the date of issue unless specified otherwise.
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Order Acceptance: An order is considered confirmed only upon receipt of a formal Purchase Order (PO) or the agreed advance payment. We reserve the right to refuse any order at our discretion.
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Customization: Orders involving customized dimensions, materials, or branding must be clearly defined in the Purchase Order. Once production begins on custom orders, cancellations are not permitted.
4. Pricing and Payment Terms
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Pricing: All prices are quoted in Indian Rupees (INR). Prices are ex-factory Nashik unless otherwise agreed in writing.
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Taxes: Prices are exclusive of GST (Goods and Services Tax), freight, insurance, and installation charges unless explicitly stated as “Inclusive.”
5. Shipping and Delivery
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Timeline: Delivery timelines are estimates provided in good faith. Marvel Automation is not liable for delays caused by third-party logistics, strikes, raw material shortages, or force majeure events.
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Logistics: The Customer is responsible for freight charges. Risk of loss or damage to the Products passes to the Customer once the goods are handed over to the carrier (Ex-Works).
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Inspection: The Customer must inspect the goods immediately upon delivery. Any transit damage or discrepancies must be reported to us within 48 hours of receipt.
6. Installation and Site Readiness
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Scope: Installation is a separate service and is charged additionally unless bundled in the quote.
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Customer Responsibility: The Customer must ensure the site is ready before our technicians arrive. This includes completing all civil works, providing stable power supply, and laying necessary cabling.
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Waiting Charges: If our technicians are unable to work due to site unreadiness, additional waiting/halting charges will apply.
7. Warranty Policy
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Coverage: Marvel Automation warrants that Products will be free from manufacturing defects for a period of 12 months from the date of invoice.
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Exclusions: This warranty is void if the defect is caused by:
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Improper installation by unauthorized personnel.
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Voltage fluctuations, lightning, or power surges.
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Physical misuse, negligence, or accidents.
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Natural wear and tear.
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Resolution: Our liability is limited to the repair or replacement of the defective part. The customer bears the cost of shipping defective parts to our service center.
8. Returns and Cancellations
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Cancellation: Standard orders may be cancelled within 24 hours of placement without penalty. Cancellations after this period may incur a restocking fee. Customized orders cannot be cancelled.
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Returns: Goods once sold will not be taken back unless there is a confirmed manufacturing defect that cannot be rectified.
9. Limitation of Liability
To the maximum extent permitted by law, Marvel Automation shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business interruption, or loss of data, arising out of the use or inability to use our products.
10. Intellectual Property
All designs, technical drawings, software, and content associated with our Products are the intellectual property of Marvel Automation. You may not reverse engineer, copy, or reproduce our products without our express written consent.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra.
12. Contact Us
For any questions regarding these Terms and Conditions, please contact us:
- Marvel Automation Address: Plot No IT/21, Jyoti Telecom, Ambad MIDC, Nashik-422010, Maharashtra, India.
- Phone: +91 8956479110
- Sales: Sales2@marvel-automation.com